Whatsapp inside Un1ty : All your conversations in one platform

Enhance your communication efficiency by integrating WhatsApp with Un1ty. Sync your WhatsApp account and manage all your conversations from a single interface—no need to switch between apps.

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A flexible tool for greater productivity

Connect with your customers where they already are:
WhatsApp, the world’s favorite messaging platform. Un1ty brings together WhatsApp chat and high-quality voice calls into a single easy-to-use workspace, eliminating channel switching and empowering your team to provide fast, personalized, and seamless support.

Whether you run an e-commerce store, manage delivery logistics, or operate a retail outlet with click & collect, Un1ty boosts your responsiveness and customer satisfaction with automation, collaboration, and real-time insights.
Mobile screen showing 'Manage my integrations' with active WhatsApp and Acme Inc integrations and three user profile photos on a green circular background.

Un1ty x WhatsApp – A seamless integration for centralized messaging

Connect faster, respond better, work smarter.
With Un1ty’s WhatsApp integration, unify your conversations and empower your teams with instant, structured, and high-performance communication.
Un1ty transforms WhatsApp into a fully integrated business channel, accessible directly from your workspace. Gain fluidity, productivity, and responsiveness—without ever leaving Un1ty.
No more switching between apps.
No more lost messages.
Just a seamless customer experience, managed end to end.
Mobile screen showing 'Manage my integrations' with tabs for All, Active, and Inactive, listing Teams and Acme Inc as active integrations with options to manage integration, alongside three circular headshots of people on a green background.

Un1ty x Microsoft Teams – Telephony and collaboration, finally united

Work together. Speak with one voice. Move faster.
With Un1ty’s native integration into Microsoft Teams, your phone system becomes a seamless part of your workflow.
No more switching tools. No more silos. Just one fluid experience — from the first call to the final follow-up.
Un1ty transforms Teams into a true professional phone system, connected to your tools, your processes, and your clients.
One interface. Zero friction.

Key features

Complete telephony, inside Teams

Develop useful and aCall using your business number – Directly from the Teams interface, just like using a desk phone.ccessible products.
Smart call routing – Set up rules by team, schedule, or priority — so every call gets where it needs to go.
Voicemail and call history – Access all missed calls and voice messages right in Teams.
Mobile phone screen showing an incoming call from James Doe with phone number and company Luxury resorts Thailand, displaying accept and decline call buttons.
Contact card showing Linda Davies with phone number +1 505-745-0405 and icons for call, transfer, and add.

Integrated collaboration tools

Click-to-call from Teams or your CRM – Start a call with one click from a contact or ticket.
Call notes and recordings – Capture key info and share insights instantly with your team.
Smooth transfers between colleagues – Pass on calls without losing context — for a better customer experience.

Unified reporting & analytics

Real-time dashboard – Track call volumes, response times, missed calls, and more.
Call quality metrics – Monitor technical and operational performance.
Custom reports by team or role – View exactly what matters to your organization.
Dashboard interface showing mobile internet usage of 5.61 GB out of 160 GB, option to convert unused data to donations, latest bill amount, phone model iPhone 13 Pro Max, and a line graph of total calls evolution for monthly view.
Microsoft Teams logo with text 'Teams' and 'Link to Un1ty' on a green background with a right arrow button.

Fast, easy deployment

Simple, quick connection – We link Un1ty to your Microsoft 365 environment in just a few steps.
Onboarding & training included – Your teams are fully operational from day one, with guided support.
Custom integration available – Easily connect to your CRM, ERP, or business tools via our open API.

Use cases by department

Sales team
Call prospects directly from Teams, auto-log details, and collaborate in real-time.
Customer support
Centralize calls and tickets in one tool — for greater speed and efficiency.
Managers & supervisors
Track performance, access recordings, and optimize your workflows.

Why choose Un1ty + WhatsApp ?

Fully centralized messaging

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Bring all your WhatsApp conversations into Un1ty, right alongside your calls, tickets, and emails. All your client communications in one place, with real-time sync.

Teamwork made easy

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Give your team the tools they need to respond faster—together. Auto-replies, conversation assignment, tracking and organization: everything is designed for collaborative efficiency.

Stay connected from anywhere

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Whether on desktop or mobile, your teams can access WhatsApp conversations anytime, without service interruptions or lost context.

Guaranteed security and compliance

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Take advantage of WhatsApp’s native end-to-end encryption, enhanced by Un1ty’s secure infrastructure. Your data remains private and fully GDPR-compliant.

Key features

Unified, real-time messaging

Reply from Un1ty, not WhatsApp – No need to switch apps—manage WhatsApp messages in the same interface as your calls and other channels.
Automatic conversation sync – Every message sent or received in WhatsApp appears instantly within Un1ty.
Centralized inbox – View, filter, and organize WhatsApp messages alongside all your communication tools.
Mobile phone screen showing an incoming call from James Doe with phone number and company Luxury resorts Thailand, displaying accept and decline call buttons.
Contact card showing Linda Davies with phone number +1 505-745-0405 and icons for call, transfer, and add.

Advanced collaboration tools

Auto-replies & customizable templates – Automate greetings, FAQ responses, and follow-ups with predefined messages.
Conversation assignment & tracking – Assign each chat to the right person or team. No duplication, no delays—just smart delegation.
Tagging & categorization – Organize your conversations by topic, status, or priority for more efficient handling.

Performance tracking and analytics

Live dashboard – Monitor response times, incoming/outgoing volume, and activity peaks in real time.
Customer interaction reports – Get a global view of your WhatsApp communication to refine your strategy.
Custom KPIs – Track the metrics that matter most to your business.
Dashboard interface showing mobile internet usage of 5.61 GB out of 160 GB, option to convert unused data to donations, latest bill amount, phone model iPhone 13 Pro Max, and a line graph of total calls evolution for monthly view.
WhatsApp logo with text 'Whatsapp Link to Unity' and a right arrow button on a green gradient background.

Fast and flexible integration

Quick setup – Connect your WhatsApp Business account to Un1ty in just a few clicks—no complex tech setup required.
Customizable API – Tailor the integration to fit your IT environment, CRM tools, or business workflows.
Secure and GDPR-compliant – All your messages flow through a secure network, in full compliance with European regulations.

Use cases by department

Customer Service Teams
Efficiently manage incoming WhatsApp requests directly in Un1ty. Prioritize, automate, and resolve faster.
Sales Teams
Stay accessible to prospects and clients on their preferred channel—without revealing personal numbers.
Managers & Supervisors
Track team activity in real time, review message history, and optimize response workflows.

Request a Live Demo

Experience the power of Un1ty’s WhatsApp chat and voice platform live. Click the button below to start a real conversation with our expert agents on WhatsApp now. See how easy and fast seamless customer communication can be.

Request a Live Demo

Our customers testimonials

500+

Happy customers

900k+

Calls registered

4.8

Review rate

We work with Un1ty with several of our companies and we are very satisfied with the service provided as well as the support!

Lisa Chang

I’ve been a Un1ty customer for a while now (I even knew Mon Mobile Pro!!). It’s a pleasure working with them — I’ve had no communication issues with the technical team, who always respond quickly and efficiently.

Christophe Guillard

“They never let us down and regularly check in to ensure everything is running smoothly. I highly recommend their services to anyone looking for a reliable, competent, and customer-focused partner.”

Aline Bermudez

Business benefits at a glance

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  • Faster customer response times
  • Improved customer experience
  • Full visibility into communication quality
  • Optimized internal resources
  • Quick and seamless deployment
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How it works

1. Assessment & planning
We analyze your needs and current tools
2. WhatsApp Connection
Easily link your Business account to Un1ty
3. Custom configuration
Set up roles, templates, tags, and more
4. Training & support
Your team gets onboarded, supported, and fully operational from day one

How it works

1. Assessment & planning
We evaluate your current tools and needs
2. Teams connection
We securely link your Un1ty and Microsoft accounts
3. Custom configuration
We set up routing rules, roles, voicemail, etc.
4. Training & support
Your teams are onboarded with full assistance

Ready to unify your conversations ?

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Request a demo today and see how Un1ty turns Whatsapp into your all-in-one communications platform.

Request a demo

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