Automation and Advanced Communication Flow Management with Un1ty
Simplify and optimize your call management with Un1ty’s Advanced Automation Rules. With intelligent communication flow configuration, ensure optimal call distribution and improve your team’s productivity.
A flexible tool for greater productivity
Whether you run an e-commerce store, manage delivery logistics, or operate a retail outlet with click & collect, Un1ty boosts your responsiveness and customer satisfaction with automation, collaboration, and real-time insights.
Un1ty x WhatsApp – A seamless integration for centralized messaging
Un1ty x Microsoft Teams – Telephony and collaboration, finally united
Key features
Complete telephony, inside Teams
Integrated collaboration tools
Unified reporting & analytics
Fast, easy deployment
Use cases by department
Key Features
Intelligent Call Routing
Automatically route calls based on skills, availability, or request priority.
Manage call queues with wait time estimates and automatic callbacks.
Automation of Communication Scenarios
Set dynamic hours to adapt routing based on working hours, holidays, and peak times.
Custom scenarios to direct calls based on specific customer needs.
Real-Time Monitoring and Adjustment
Monitor call flows and automatically adjust resources based on workload.
Access live dashboards to analyze performance and optimize processes.
Integration with IT Tools
Sync with CRM and ERP for better interaction management.
Automate follow-ups and updates within internal databases.
Key features
Unified, real-time messaging
Advanced collaboration tools
Performance tracking and analytics
Fast and flexible integration
Use cases by department
Request a Live Demo
Experience the power of Un1ty’s WhatsApp chat and voice platform live. Click the button below to start a real conversation with our expert agents on WhatsApp now. See how easy and fast seamless customer communication can be.
Our customers testimonials
Happy customers
Calls registered
Review rate
We work with Un1ty with several of our companies and we are very satisfied with the service provided as well as the support!
Lisa Chang
I’ve been a Un1ty customer for a while now (I even knew Mon Mobile Pro!!). It’s a pleasure working with them — I’ve had no communication issues with the technical team, who always respond quickly and efficiently.
Christophe Guillard
“They never let us down and regularly check in to ensure everything is running smoothly. I highly recommend their services to anyone looking for a reliable, competent, and customer-focused partner.”
Aline Bermudez
Benefits for Your Business
- Reduced Wait Times: Better call distribution for smoother customer service.
- Optimized Workload Management: Smart resource management to enhance technical team efficiency.
- Improved Customer Experience: Faster, more tailored responses for callers.
With Un1ty’s Automation and Advanced Communication Flow Management, transform your customer service into an agile, responsive, and high-performing structure.
