Interactive Voice Response (IVR)
The Un1ty Intelligent IVR is an innovative solution designed to optimize your customer service and technical support. With an intuitive and intelligent interface, our IVR allows your customers to quickly receive answers, be redirected to the right department or agent, and improve their experience from the very first contact.
A flexible tool for greater productivity
Whether you run an e-commerce store, manage delivery logistics, or operate a retail outlet with click & collect, Un1ty boosts your responsiveness and customer satisfaction with automation, collaboration, and real-time insights.
Un1ty x WhatsApp – A seamless integration for centralized messaging
Un1ty x Microsoft Teams – Telephony and collaboration, finally united
Key features
Complete telephony, inside Teams
Integrated collaboration tools
Unified reporting & analytics
Fast, easy deployment
Use cases by department
Key Features
24/7 Instant Response
Provide your customers with round-the-clock support, reducing wait times and enhancing their satisfaction.
Advanced Voice Recognition
Our IVR’s AI understands complex voice requests, offering real-time, tailored responses.
Intelligent Redirection
With predefined scenarios and real-time request analysis, customers are automatically directed to the right department or a specialized agent.
High Volume Management
During peak periods, our IVR can handle hundreds of requests simultaneously, ensuring seamless service without overload.
Personalized Interaction
Based on the customer’s history, the tool can suggest tailored solutions or offer personalized callbacks, enriching the user experience.
Key features
Unified, real-time messaging
Advanced collaboration tools
Performance tracking and analytics
Fast and flexible integration
Use cases by department
Request a Live Demo
Experience the power of Un1ty’s WhatsApp chat and voice platform live. Click the button below to start a real conversation with our expert agents on WhatsApp now. See how easy and fast seamless customer communication can be.
Our customers testimonials
Happy customers
Calls registered
Review rate
We work with Un1ty with several of our companies and we are very satisfied with the service provided as well as the support!
Lisa Chang
I’ve been a Un1ty customer for a while now (I even knew Mon Mobile Pro!!). It’s a pleasure working with them — I’ve had no communication issues with the technical team, who always respond quickly and efficiently.
Christophe Guillard
“They never let us down and regularly check in to ensure everything is running smoothly. I highly recommend their services to anyone looking for a reliable, competent, and customer-focused partner.”
Aline Bermudez
Benefits for Your Business
- Reduced Operational Costs : Automating routine and simple responses frees up your agents to focus on more complex inquiries.
- Enhanced Customer Satisfaction : With quick and efficient responses, your customers enjoy a smooth, frustration-free experience.
- Analytics and Reporting : Track your IVR’s performance in real time, analyze interactions, and fine-tune your scenarios for continuous service improvement.
- The Un1ty Intelligent IVR is the ideal tool to transform your customer support management while optimizing your team’s efficiency.
